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Established more than 30 years ago, Videx Security is a leading manufacturer and supplier of access control systems. Whether it’s a public or private building, a school, a social housing development, a hospital, an office block, a private residential home or student accommodation, Videx has the right access control solution.
The Videx Newcastle upon Tyne centre is a state-of the-art 10,000 square feet warehouse where all product manufacturing, distribution and technical support take place. Videx’s headquarters in London are home to account and administrative activity and customer care.
An off-the-shelf solution is not always suitable which is why Videx can create unique systems to meet your access control requirements. The company manufactures a wide range of door entry audio and video systems.
Videx provides technical support and assistance for the life cycle of all products. Whether that’s training at installation stage, supplying a replacement part, or helping the further expansion of an existing system, Videx is ready to help.
The company has a dedicated technical support telephone line providing the quickest response to all types of technical, product and installation enquiries. They also offer site assistance should a problem arise which can’t be resolved by telephone.
Training is key to ensuring the access control systems Videx supplies provide a long-term door entry solution.
Heavy investment in training covers a number of areas including product, installation, commissioning and troubleshooting.
Videx has dedicated training managers who provide free training sessions to wholesalers and installers in London or Newcastle. Members of the technical team will also go out to visit customers and provide a full training session at their offices.
In some cases, Videx will start at the architectural design stage and go through the drawings with clients. These show where the system will be located, how it will operate. They include what installers need to do to ensure systems are installed properly and remain in good working order throughout their working life.
One aspect of training Vide has focused on is their innovative and renowned Product Builder application. This enables customers to create systems in any format and for multiple configurations. It allows installers to choose the best options based on cost, complexity and functionality. On completion, the wizard provides a full parts list including prices and all relevant datasheets and manuals. For more information on our Product Builder application or to download it visit: https://www.videxuk.com/product-builder/
Videx personnel all aim to make the customer’s job easier. The company complies with long standing and recently established building regulations. Videx systems are fully comply with the ISO 9001:2015 Quality Management Standard, Secured by Design, the Police initiative for designing out crime, and the Equality Act 2010 guidelines.
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